Customer service

Our qualified service technicians are based all over the world and can reach you quickly if required. The service technicians can access technical support from the factory at any time. They identify faults, carry out repairs, measure, assess, restore the machine geometry if required, and draw up inventories.

 

Your advantages

  • Fast response times thanks to locally based service technicians
  • Rapid troubleshooting
  • Quick and effective problem solving

Customer consultation

We will be happy to advise you about our services on site and support you in the implementation of your projects. We will determine your needs and provide you with concrete recommendations.

 

Your advantages

  • Availability of competent technical customer advisers
  • Individual support
  • Free consultations at your premises

HelpLine

Over HelpLine employees are available to assist you worldwide: they are your first port of call in the event of queries or problems. Your regional service manager then organizes the next steps or helps you personally.

 

Your advantages

  • Personal contact
  • Increased machine availability thanks to fast response times

Team Viewer

In the event of problems, our colleagues can quickly and easily initiate a remote maintenance session directly on your machine to find a solution as quickly as possible. For this, you need "Team Viewer," a free piece of software.

Download the software for free here.

 

Your Contact Person

WALTER HelpLine Service
Technical Support
Jopestraße 5
72072 Tübingen
Germany
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